Within moments of staff sending the email notices patrons should receive an email that lets them know items are waiting to be picked up. The notice includes the titles and the date the items will be held until. The email is a “NoReply” email with the library’s name. Patrons who report that they did not receive an email should check their spam folders for missing email.
Notices is a term used in Sierra to describe notification sent to patrons about transactions (holds to pick up, overdue items etc.), but also to describe notification for staff to complete a process (paging or notices for unsuccessful emails or calls). Libraries can customize many jobs using Custom Print Templates .
Print Templates -Documentation and training coming soon
Paging lets libraries know that an item has been requested. The notice is created when the hold is placed either in Encore or in Sierra. There is a set paging (request) order based on the pickup location of the hold. Each day libraries are required to print both title (Bib) and item paging lists. Once printed the items should be pulled from the shelf and checked in. This puts the item into “In Transit” status and prints a “transit” slip which is placed in the item or attached before placing in the MHLS Delivery bin.
Printing in Sierra is quite different than anything you have likely experienced before. Because the tasks in Sierra are best suited for different types of printers, there are four different types of printers that can be defined. Tasks are sent to the appropriate printer and each must be set up to work with a local device before printing.
Receipt Printer – Used for printing receipts and transit slips
Standard Printer – Used for printing tables and records
Label Printer – Used for printing Spine and Pocket labels
Form Printer – Used for Notices