Text Message – Library Readiness

Knowledge Base > Text Message – Library Readiness

Staff Awareness – Staff should know:
Getting started

  • Patrons can opt in and out of receiving text messages in their Patron Record.
    1. Go to search.midhudson.org and click “my Account
    2. click Edit Account
    3. Enter a mobile phone number and  click the opt in box.
    4. Scroll to the bottom of the window and click submit.
  • Terms and conditions to Text messaging apply
  •  When Opting in Patrons provide a cell phone number, which populates a new field in the patron record w-Mobile Phone (text).  This field should not be entered or edited by staff.  Patrons must opt in to add this field and accept the terms and conditions.

Viewing status

  • Staff can check user participation status or opt user from the Sierra desktop application.
    1. Go to Admin on the top toolbar and select Opt out SMS Subscriptions.
    2. Enter the 10 digit cell number and click Search.  If the patron has opted in with that number it should display in the table below with a status of “opted in”. 
    3. To opt them out select the box next to the number and click the “opt out” button.  A warning message will ask you to verify that you wish to proceed. 

Staff Awareness – Staff should know:
Getting started

  • Patrons can opt in and out of receiving text messages in their Patron Record.
    1. Go to search.midhudson.org and click “my Account
    2. click Edit Account
    3. Enter a mobile phone number and  click the opt in box.
    4. Scroll to the bottom of the window and click submit.
  • Terms and conditions to Text messaging apply
  •  When Opting in Patrons provide a cell phone number, which populates a new field in the patron record w-Mobile Phone (text).  This field should not be entered or edited by staff.  Patrons must opt in to add this field and accept the terms and conditions.

Viewing status

  • Staff can check user participation status or opt user from the Sierra desktop application.
    1. Go to Admin on the top toolbar and select Opt out SMS Subscriptions.
    2. Enter the 10 digit cell number and click Search.  If the patron has opted in with that number it should display in the table below with a status of “opted in”. 
    3. To opt them out select the box next to the number and click the “opt out” button.  A warning message will ask you to verify that you wish to proceed.