Knowledge Base

It is available now in both Apple and Android app stores. Search for “Mid-Hudson Libraries” or scan this QR code with your phone camera:

1. Tap “My Account” or the hamburger (three lines) menu in the top-right of the home screen.
2. Tap “Sign In.”
3. Enter your library barcode number by either:
   • tapping “Scan Barcode,” then position your phone camera over your barcode.
   • tapping “Borrower number,” then type in your 14-digit number. Spaces do not matter.
4. Tap “Continue.”
5. Enter your PIN.
6. Tap “Login.”

• If you know your library card (barcode) number and have an email address on file with the library, click here: https://midhudsonlibraries.org/pinreset.
• If you cannot reset it yourself, call or visit your local library and they will be able to reset your password and help with any other account issues.

There are several possible reasons that could be preventing you from logging in. The easiest way to gain access is to contact or visit your local library, where they will be able to help with any issues.

If your library barcode number has spaces in it, it may only display the number with no image of a barcode. We are working on a systematic solution to this, but in the meantime, or if no wider solution is possible, you can always request that your library edit the spaces out of the number in your patron record. It should then display the barcode in the app (you may need to refresh the app). Your physical barcode will still work at the library whether or not your record has spaces in it.

Patrons can add other patrons’ cards to their app. This linking is not reciprocal, and it does not affect their accounts or linked patrons in Sierra. It should only be done with permission from both cardholders.

Go to My Account > Linked Accounts, and tap “+Add.” Enter or scan the barcode and enter the PIN. To remove a linked account, go to the same location, tap on the account, and choose “Remove.”

Yes. When a library user logs in, they will see their home library’s version of the app. To select a different library, go to My Account > Preferences > Home Page, then select from the drop-down menu.

There are a few things that could affect how the app looks to each user:

Home library: it should automatically load the template for the patron’s home library. To select another one, see the previous question. Patrons can also change their preferred home library by editing their profile in Discover.

Phone/device settings: If your app seems to be missing icons, it is likely because of your device’s text size settings. For example, in this screenshot, the app removes the icons, subtitles, and search bar to make room for the larger text on the buttons:

Notifications should be coming soon but are not yet fully enabled!

Once we have upgraded to the next version of the app, there will be two types of notifications available: announcements and circulation notices. Libraries can enable one or both, and then patrons can opt into either one or both.

If the library enables notifications, patrons can go to My Account > Preferences, and opt into or out of notifications. (coming soon)

Not currently.